🔄 Return & Refund Policy

If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at returns@teegeez.shop.

Please include your order number, a description of the issue, and clear photos of the item, packaging, and any printing or fulfillment error.

Because custom and made-to-order T-shirts are produced specifically for the customer, they cannot usually be returned for change of mind, incorrect size selection by the customer, or preference changes after production.

If TeeGeez made a production or fulfillment error, we will review the issue and may offer a replacement, exchange, refund, or store credit depending on the situation.

1. Email returns@teegeez.shop with your order number and reason for the return.
2. Include clear photos if the item is damaged, defective, or incorrect.
3. Wait for return authorization and instructions before shipping anything back.
4. Ship approved returns within 14 days of authorization using a trackable service.

Return shipping may be the customer’s responsibility for eligible non-defective returns.

If the return is caused by our error, such as a defective, damaged, or incorrect item, TeeGeez will review the case and provide the appropriate next steps.

If you use your own carrier, please choose a trackable shipping service and keep your tracking number until the return is resolved.

After we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are typically processed within 3–5 business days to the original payment method.

Your bank or payment provider may take an additional 5–10 business days to post the refund. Original shipping charges may not be refundable unless the issue was caused by TeeGeez.

• Custom, personalized, or made-to-order items unless defective, damaged, or incorrectly fulfilled.
• Items that are worn, washed, altered, damaged after delivery, or missing required packaging/tags where applicable.
• Final sale, clearance, gift card, digital, or downloadable products.
• Returns sent without prior authorization.

If you need an exchange, contact us first at returns@teegeez.shop. Exchanges depend on product eligibility, stock availability, and the reason for the request.

If TeeGeez sent the wrong item or size, we will help correct the issue after reviewing the claim.

Email: returns@teegeez.shop

General support: support@teegeez.shop

Support hours: Monday–Friday, 9 AM–6 PM EST