📝 Frequently Asked Questions

A: Yes, for eligible non-custom items. For defective or damaged custom items, please keep any packaging available and contact us with clear photos.

A: If TeeGeez made an error, such as sending the wrong size, we will help resolve it. If the wrong size was ordered by the customer, exchanges are generally available only for eligible non-custom items.

A: Once your return is approved, please ship it within 14 days. After that, the return authorization may expire.

A: Yes, but you must use a trackable shipping service. Contact us first at returns@teegeez.shop so we can guide you through the correct return process.

A: If you use a return label provided by TeeGeez, we will help review the issue. If you use your own carrier, you are responsible for tracking the package and filing any carrier claim.

A: Refunds are typically processed within 3–5 business days after we receive and inspect the return. Your bank or payment provider may take an additional 5–10 business days to post the refund.

A: Return shipping may apply for change-of-mind or non-defective returns. TeeGeez covers return shipping when the issue is caused by our error, such as a defective, damaged, or incorrect item.

A: Where a refund is approved, it is normally issued to the original payment method. Some cases may qualify for replacement, exchange, or store credit depending on the situation.