🔄 Start a Return

❌ Non-Returnable Items:

• • Custom-printed T-shirts (unless defective/wrong item)
  • Items worn, washed, or altered
  • Items without original tags/packaging (non-custom items)
  • Gift cards
  • Final sale items (marked as such at purchase)

💡 Note: If you received a defective, damaged, or incorrect item, we’ll cover all return shipping costs and send a replacement or refund immediately.

Step 1: Submit Your Return Request

1. 1. Fill out the return request form below
   2. Upload photos if applicable
   3. Receive confirmation within 24 hours

• • Send details to returns@teegeez.shop
  • Include: Order number, reason for return, photos
  • We’ll respond within 24-48 hours

📋 Return Request Form

• • Order Number: _______________
  • Email Address: _______________
  • Purchase Date: _______________

• • Item(s) to Return: _______________
  • Size/Color: _______________
  • Quantity: _______________

• • ☐ Defective/Damaged item
  • ☐ Wrong item received
  • ☐ Wrong size/color (non-custom items only)
  • ☐ Not as described
  • ☐ Changed mind (non-custom items only)
  • ☐ Other: _______________

• • ☐ Refund to original payment method
  • ☐ Exchange for different size/color
  • ☐ Store credit

• • [Upload photos of item and packaging]

Step 2: Receive Return Authorization

• • We’ll review your request within 24-48 hours
  • You’ll receive an email with:
    
    • ✅ Return Authorization (RA) number
    • ✅ Return shipping label (if applicable)
    • ✅ Detailed return instructions
    • ✅ Packaging guidelines

Step 3: Package Your Item

• • Place item(s) in original packaging if possible
  • Include all tags, labels, and accessories
  • Securely seal the package
  • Attach the return shipping label clearly on the outside

Step 4: Ship Your Return

• • Drop off at the designated carrier location
  • Keep your receipt/tracking number
  • We’ll notify you when we receive your return

Step 5: Receive Your Refund/Exchange

• • Processing time: 3-5 business days after receipt
  • Refund issued to original payment method
  • Exchange items shipped within 2 business days

For Canada & USA Returns:

For International Returns:

💡 Who Pays for Return Shipping?

• • We pay if: Item is defective, damaged, or we sent the wrong item
  • You pay if: Change of mind, wrong size ordered, or non-custom item return

Pre-Paid Return Labels (We Cover Cost)

• • ✅ We’ll email you a pre-paid return label within 24 hours
  • ✅ No cost to you
  • ✅ Available via Stallion (Canada/USA) or DHL (International)
  • ✅ Tracking included

Customer-Paid Return Labels

• • Option 1: Use our pre-paid label (cost deducted from refund)
    
    • Stallion: $8.99 CAD
    • DHL Express: $24.99 CAD (Canada/USA) / $29.99 CAD (International)
  • Option 2: Use your own carrier
    
    • Ship to:
      TeeGeez Returns Department
      [Insert Your Return Address]
      [City, Province, Postal Code]
      Canada
    • Must include Order Number on package
    • Must use trackable service
    • We’re not responsible for lost returns

How to Use Your Return Label:

1. 1. Print the PDF label emailed to you
   2. Affix to your package (cover old labels)
   3. Drop off at any Stallion location or Canada Post
   4. Get a receipt with tracking number

1. 1. Print the PDF label emailed to you
   2. Affix to your package (cover old labels)
   3. Drop off at any DHL Service Point or schedule pickup
   4. Get a receipt with tracking number

Here’s what to expect after you ship your return:

Refund Methods:

💡 Note: Bank processing times vary. If you don’t see your refund after 10 business days, contact your bank first, then us.